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Customer Support: Shipping Information

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Common Questions
Q: Shipping and service charges

Each item ordered will be charged a shipping and service charge. The standard shipping and service charge is displayed on the item detail page next to the price of the item, as well as during your checkout process.

With standard shipping and service, you should generally receive your item within 3 weeks, but it could take up to 6 to 8 weeks. If an item has a delivery timeframe beyond this, it will be stated on the item detail page. To find the shipping timeframe for any item on the site, simply add it to your cart and click the "Shipping & Delivery" options link on the View Cart page.
Shipping and service charges include apportioned shipping, order processing, returns processing, credit services, customer service and other costs related to serving you at your home.
Shipping Method Shipping Time* Shipping Cost
Standard Varies by item Varies by item
Express Within 5 business days** Standard + $9.95

*For orders placed after 3:00 P.M., Central Time, please add an additional business day for delivery.

**Within 5 business days to Major Urban and Non-Major Urban Centres. Please allow additional time for Canada Post delivery to Northern Regions and Remote Centres. Express Shipping may not be available for all items on our website.

Please note there is no weekend delivery.

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Q: Shipping your collection by subscription

A: Usually, each issue in a collection is billed and shipped separately to you, approximately every month or two after each previous issue is shipped and paid in full. All subsequent issues will be charged to the same credit card as the first issue. If you order Express Shipping, it only applies to the first issue within your collection. Subsequent issues will be shipped via Standard Shipping.

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Q: Check status of shipment

A: You can check the status of your order or return online 24 hours a day, 7 days a week, for any item ordered via the Internet, phone or mail from The Bradford Exchange. Just click here.

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