Customer Support: Returning an Item
Q: About returns and exchanges

A: To return an item for an exchange or refund, it must be returned within the specified warranty period. All items should be returned in the original package.

If the original package is not available, we encourage you to pack the items securely.

In order to return an item at no cost, you must use the Return Information Card and Prepaid Return Label that was enclosed with your order, which can be found with your shipment documents, inside of the shipping box or outside of the box in a plastic document sleeve.If you do not have a Return Card or Prepaid Return Label, please click here to request them. Or if the package is unopened, you may write Refuse/Return to Sender on the outside of the package and place the return in any Canada Post mailbox.

When we receive your return we will promptly issue an exchange, replacement, or refund via a check or a credit to your credit card, if a refund is due. Credit card processing rules ONLY allow us to refund the credit to the card that was used to make payment. To issue a credit to another card or to refund this payment is prohibited under these rules.

Please include your Return Information Card inside of the returned package, explaining the reason for return, as well as your full name and mailing address. All original documents received with your item must also be returned. All returns, using our Return Information Card and Prepaid Return Label, will be sent via Canada Post to our Returns Center at 2080 Piper Lane, London, ON, N5V 3N6.

Please note: We do not reimburse postage for items returned by methods or carriers other than the Canada Postal Service.

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Q: Broken items

A: If you received a broken or damaged item, the entire contents of that particular shipment must be returned for a replacement within the specified warranty period using our Return Information Card (see related information above).

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Q: Duplicate orders

A: If you receive a duplicate order, please return the duplicate to us using our Return Information Card (see related information above).

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Q: Check status of returned items

A: You can check the status of your return online 24 hours a day, 7 days a week, for any item ordered via the Internet, phone or mail from The Bradford Exchange. Just click here.

Orders and returns sent using our Return Card and Prepaid Return Label can take from 10 to 15 business days for transit and processing before they appear online.

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