Customer Support: Placing an Order

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Q: Ordering items not on our Web site

A: Items that are not available on our Web site may be ordered by e-mail, by ground mail or by phone. You may reach our Customer Service department toll free at 1-877-595-9507. A representative will gladly take your order. For your protection, do not include your credit card number if you are initiating a product order by e-mail.

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Q: Can I order just one issue in a collection?

A: Yes, you may order just one issue from most of our collections by calling 1-877-595-9507. A representative will gladly take your order.

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Q: Placing orders outside of Canada

A: This site services Canadian customers only.

French Canadian customers: click here for instructions on how to place an order.

For all other orders, please go to our International Information page for global ordering alternatives.

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Q: Our guarantee policy

A: Our guarantee is the best in the business: up to 365 days on select items! If for any reason you do not wish to keep any item ordered from us, we guarantee that you may return it to us for a full refund. If you use the Return Postage Label we provide to you in the original packaging of each product, even your return postage will be free.

Click here to see the specific guarantee period for items we offer.

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