Customer Support: Billing Information
Q: When is my credit card charged?

A: Your credit card is not charged until your item is selected for shipment from our warehouse. When paying in installments (available only for select items), subsequent instalments will be charged to your credit card about every month until payments are complete. We accept VISA, MasterCard and Discover for payments of your online order.

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Q: About instalment payment plans

A: Instalments are the affordable way to shop because they spread the total cost of an item over several months. When instalments are available, the number of instalments and price per instalment will appear on the item detail page. (Note: not all items are available for instalment payments.)

Your instalments are charged monthly directly to the credit card that was authorized at checkout. We do not charge interest on instalment plans. Your first instalment will be charged when your item is selected for shipping from our warehouse.

For example, if you purchase an item that costs CDN $79.95 through the Instalment Plan, you then have the option to pay for that item in four separate instalments of CDN $19.99 each.* Your instalments are charged monthly, directly to the credit card that was authorized at checkout. Your item will be shipped to you once your first instalment is paid in full.

*Plus Shipping and Service and any applicable tax

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Q: About instalment plans for collections ordered by subscription

A: Instalments are the affordable way to purchase a collection. Your instalments are charged about monthly, directly to the credit card you authorized at checkout. We do not charge interest on instalment plans. Your first instalment will be charged when your first item is selected for shipping from our warehouse.

If you buy a collection via Subscription Plan on the Instalment Payment Plan, the next issue in the collection will be shipped after all instalments for the previous issue are paid in full. This makes collecting both convenient and affordable. When paying for the first issue by credit card, all subsequent issues in your collection will be charged to the same credit card. This holds true when purchasing a collection via phone, mail or online.

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Q: How is sales tax charged?

A. By law we are required to collect sales tax on Bradford Exchange and affiliated companies' items. The tax charged is based on the location of the shipping address within Canada.

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Q: Billing for collections ordered by subscription

A. When paying for the first issue in a collection by credit card, all subsequent issues in your collection will be charged to the same credit card. This holds true when purchasing a collection via phone, mail or online.

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Q: Important debit card information

A. If you are using a debit card to make payments on a collection purchased with our Subscription Plan, please be aware that issues in a collection may be shipped and billed to you more often than just once a month.

This could cause an overdraft on some accounts. To avoid this, please make arrangements to avoid any overdrafts. We're sorry, but we cannot be responsible for any overdraft charges should this occur.

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Q: How to check status of your payment

A. You can check the status of your payment online 24 hours a day, 7 days a week, for any item ordered online, by phone or by mail from The Bradford Exchange. Just click here.

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